Probo Medical is your bone densitometry service provider with OEM quality and value of an independent service organization. As the exclusive authorized service and parts provider for GE BMD, our nationwide team of OEM certified Field Service Engineers can troubleshoot and repair your most challenging equipment issues.

Benefits Provided

  • Support to your BMD equipment investment
  • Supplement your in-house HTM resources with OEM-trained and certified field service engineers with BMD modality expertise for troubleshooting challenges.
  • Increased equipment uptime; improves equipment availability for patient care
  • Reduced hassle in sourcing hard-to-find parts
Radiology & Nuclear Medicine System Upgrades

Experienced Engineers

Probo Medical’s highly experienced, GE- trained and certified service engineers are focused on the BMD modality. Probo Medical has unprecedented access to GE’s technical, engineering, and clinical support to return your BMD equipment back into service quickly with minimal disruption to your patient schedule.

Parts & X-ray Tubes

Probo Medical is the exclusive provider for GE Healthcare BMD parts and x-ray tubes. With our supply chain and inventory management capabilities, we can deliver and install parts to many healthcare facilities on a next-day basis, so we can often repair your unit in less time than other service providers.

Services Provided

  • GE-trained and certified Field Engineers are focused on the BMD modality to troubleshoot difficult technical problems
  • Exclusive access to GE Healthcare service manuals and materials to support the completion of repairs and catch issues that others miss
  • Access to hard-to-find GE BMD parts with our ISO 13485:2003 certified sourcing and logistics for just-in-time (JIT) capability that ships most parts same day
  • We can often repair your unit in less time than other service providers, and minimize your downtime
  • Phone technical support by certified and GE-trained engineers who provide remote fix for the vast majority of issues
  • Depot repair for Achilles units
  • Labor provided with a 2-hour minimum. Travel fee at hourly rates
Ascent workstation upgrade
Ascent workstation upgrade

Bone Densitometry Preventative Maintenance Program

Extended Life

Probo Medical is your bone densitometry service provider with OEM quality and value of an independent service organization.

Ensure your GE bone mineral densitometry (BMD) products provide peak performance with proactive maintenance according to OEM requirements. As the exclusive authorized service and parts provider for GE BMD, we have unprecedented access to GE’s technical, engineering, and clinical support to provide superior value, quality and reliability for maximum equipment performance. Benefit from the BMD focus and deep expertise available from the Probo field service team.

Maintenance Provided

  • (1) OEM preventative maintenance (PM) visit per year proactively scheduled to fit into your busy schedule and identify performance issues before they affect patient care
  • Documentation support, including Form 2579, designed to meet the requirements of ACR/ISCD, Joint Commission and other accrediting bodies
  • Access to hard-to-find GE BMD parts with our ISO 13485:2003 certified logistics for just-in-time (JIT) capability that ships most parts same day
  • 20% discount on parts and labor from certified and GE-trained field service engineers focused on the BMD modality
  • Phone technical support by certified and GE-trained engineers who provide remote fix for the vast majority of issues
  • Responsive field service engineers get you back up and running quickly
  • Depot PM for Achilles units

Benefits Provided

  • Confidence in BMD performance from OEM-trained field engineers focused on BMD to troubleshoot challenging technical issues
  • Peace of mind in equipment uptime and OEM parts availability; supports your patient scheduling, patient satisfaction and reimbursement
  • Support in meeting regulatory and accreditation requirements including Form 2579 documentation
  • Saves time in sourcing parts and providing experienced engineers with a predictable labor expense

Bone Densitometry Service Contracts

Comprehensive Coverage - Maximize Productivity

Probo Medical is your bone densitometry service provider with OEM quality and value of an independent service organization.

Achieve maximum productivity and uptime by trusting the maintenance and repair of your bone densitometry equipment to Probo Medical. Our partnership with GE Healthcare to provide exclusive service with unparalleled access to GE’s technical, engineering and clinical support as well as exclusive access to hard-to-find replacement parts. We are committed to delivering maximum productivity and uptime to your BMD equipment.

Exclusive Comprehensive Service Program:

  • Nationwide coverage for all service labor, travel labor and GE repair parts
  • Fixed price annual contract allows you to budget for predictable annual expenses and maximize the productivity of your equipment
  • OEM preventative maintenance service visits (1 per year) designed to meet the requirements of ACR/ISCD, Joint Commission accreditation and other accrediting bodies
  • Priority access to hard-to-find GE BMD parts with our ISO 13485:2003 certified logistics for just-in-time (JIT) capability that ships most parts same day
  • X-ray tube coverage includes one (1) standard replacement for normal failure. Replacement tube available at 25% off list prices
  • Comprehensive review of each component identifies failure points that cause unscheduled downtime
  • Phone technical support by certified and trained engineers who provide remote fix for the vast majority of issues
  • If the service issue cannot be resolved remotely, Probo Medical will provide priority onsite corrective maintenance service to help get you back up and running quickly
  • Depot repair for Achilles units

Benefits Provided

  • Insurance against unexpected equipment expenses reduces budgeting risk
  • Confidence in BMD performance from certified and GE-trained field service engineers focused on the BMD modality and catch issues that others miss
  • Peace of mind in equipment uptime and parts availability; supports your patient scheduling, patient satisfaction and reimbursement
  • Support in meeting regulatory and accreditation requirements including Form 2579 documentation support
ColdTRAC magnet monitoring

 

Want to learn more?

Contact us today for more information about our bone densitometry service & repair offerings . Our expert team is here to help you with all of your diagnostic imaging needs including sales, service, rental and repair.